The Oceanside Police Department has always been an early adopter of innovative new technology to improve response times and outcomes, and Measure X funding is providing an impactful new opportunity.
The Police Department recently instated a new tool called Live911 with Measure X revenue. When an emergency call comes in, Live911 sends it simultaneously to police in the field, as well as dispatchers. Officers hear the calls as they are happening. They can pre-set a geofence radius to hear only the live calls near their assigned areas or current location. When a call is urgent, and they are free to assist,
officers can see the location of the caller on a map and move in the direction of the incident – giving them a head start.
All the while, first responders are hearing the interactions between the caller and dispatchers, including answers to questions, first-hand descriptions, emotional tones and background noise on the scene. The Live911 tool improves response times and increases situational awareness for the Police Department.
