COUNTY — Pointed questions and concerns were on display as the San Diego Association of Governments Board of Directors addressed the ongoing issues with toll road accounts.
During Friday’s meeting, the board addressed 55,000 compromised accounts, according to Chief Financial Officer André Douzdjian. He said the backend software is the source of inaccurate revenue billing and collection as the agency discovered in August approximately 55,000 customer accounts were impacted totaling $87,000.
As of Friday, 45,000 accounts had been reconciled with 10,000 outstanding accounts totaling about $8,700, he said.
“It was found certain types of transactions were involved with improper accounting,” Douzdjian explained. “It was the flow of transactions to the accounting that was not working. No doubt we have deficiencies on the back end of the software.”
Jennifer Farr, an external auditor with DavisFarr LLP, said her company will begin its auditing work on the 10,000 accounts on Monday after delays in receiving information from SANDAG. Regardless, the accounting software and system, which is managed by ETAN Technologies, will be replaced, although it is not certain when.
